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Experience prepaid as it should be

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Frequently Asked Questions

Got questions? We've got answers, fam!

What happens when I load my card?

What if I lose my card?

What if I lose my card?

What if I lose my card?

Do I need a bank account?

Do I need a bank account?

Do I need a bank account?

Do I need a bank account?

Getting Started

What is tone wow?

tone wow is a mobile service provider offering prepaid telecommunications services through two distinct membership programs: ToneExcel and Tone Plus.

These programs cater to different user segments and differ from each other by their respective marketing plans.

Both operate on the CelcomDigi network infrastructure and are designed to deliver affordable, reliable mobile connectivity.

How to join tone wow?

·       Purchase tone wow SIM cardfor registration and activation.
·       Contact your referral orreach out to our Business Partner Here

Where to purchase a tone wow SIM card?

Online – Via our Online SIM page at  shop.tonewow.com

Through a Business PartnerContact an authorized tonewow Agent

Walk-in– Visit our  tone wow HQ office.

Via Email – Send an email to rders@tonegroup.net with the following details:
·       Full Name
·       Member ID (if applicable)
·       NRIC/Passport Number
·       Program (Tone Excel or TonePlus)
·       SIM Card Type
·       Quantity
·       Type of Collection(Delivery or Self-collection)

What are the SIM card delivery terms?

·       For orders placed via email or online, delivery within PeninsularMalaysia incurs a minimum fee of RM10, while delivery to Sabah and Sarawakrequires a minimum fee of RM20.

·       Delivery is typically completed within 3 to 5 business days.

·       Any SIM purchased via Online SIM Sale and delivery within Klang Valleyfor orders placed on business days before 3PM will be delivered and received onthe same day.

·       Any orders placed for Premium, VIP and VVIP numbers during weekends andpublic holidays will be processed on the next business day.

·       Risk of loss or damage passes to the customer upon dispatch, and tone wow shall not be liable for delays caused bythird-party couriers.

Self collection:
You may also collect your SIM card order from tone wow HQ office. [Click here for the full address]

What kind of SIM cards are available in tone wow?

tone wow offers various SIM types tailored todifferent user needs.

·       LITE SIM – Perfectfor beginners seeking a budget-friendly option. This plan does not includeinternet and does not include Life Insurance but comes with Personal Accident(PA) coverage of RM30,000.00.

·       PRO SIM – Ideal formembers looking to start a business at an affordable cost. Includes a betterinternet plan, PA coverage of RM30,000.00, and life insurance worth RM4,000.00.

·       BIZ SIM – Idealfor members looking to start a business with high commission potential, comeswith PA coverage of RM50,000.00, and life insurance worth RM4,000.00.

·       PREMIUM, VIP and VVIP SIMs - offer exclusive mobile numbers and are subject to availability andadditional terms.

·       Replacement/MNP SIMs - are issued for lost or damaged cards upon verification or can be usedto retain your old number after registration with a new number.

What is the service provider of tone wow?

tonewow use service provider CelcomDigi

How long is the SIM card validity once activated?

<image>

Barredfor 90 days
Unable to makeoutgoing calls and access the internet but able to receive calls.
➤ You need to top up to avoid your phonenumber falling into expired.

Suspendedfor 1 day
Unable to makeoutgoing calls, receive calls and access the internet.
➤ You need to top up to avoid your phonenumber falling into expired.

ExpiredUnable to makeoutgoing calls, receive calls and access the internet.
➤ Unable to top up your phone number.

Where do I search for the nearest tone wow agent in my area?

Click the following link to find an agent near you. [Click here]

Is a tone wow member entitled for a CelcomDigi rewards?

No. tone wow members are entitled for rewards by tone wow only.

Are premium SMS services allowed to purchase via tone wow line? (Eg; Purchase Caller Ringtone, Game etc.)

No.

Can a tone wow SIM be used for IDD and Roaming Calls?
How do I check my credit balance?

·       Dial USSD code: *126#

·       Via tone wow 2.0 app: Login to your account in tone wow 2.0 app > Go to Usage and you may view your credit balance.

Questions

When does ToneWow launch?

We're coming soon. Sign up for our newsletter to get the exact date straight to your inbox when it's ready.

How does the rewards system work?

Every time you spend, you earn cash back. It's that simple. The more you use your ToneWow card, the more you get back.

What's the minimum load amount?

You can load as little or as much as you need. There's no minimum, so you're in control of your spending.

Is there a monthly fee?

No hidden fees here. We keep it clean so you know exactly what you're getting with ToneWow.

Can I use it internationally?

ToneWow works where you need it. Powered by CelcomDigi, your card is ready for the world.

Member Portal

How do I access the member portal?

Afteryou have successfully registered your SIM card, you will have access to themember portal through the tone wow 2.0 app or the TWMMS website.

How do I log in to the tone wow 2.0 app?

Download tone wow 2.0 app at Google Play Store/ App Store/Huawei App Gallery. <app download link>

Log-in using: 

Username: MyKad/ Passport
Default password for first-time login: 123456

How do I log in to the member portal (MMS)?

Click the following link: [Click here]

1.  Select your program, eithertone wow Excel or tone wow Plus
2. Enter your Document ID andpassword

Is there a fee to reset my password for login access?

No hidden fees here. We keep it clean so you know exactly what you're getting with ToneWow.

Can I use it internationally?

ToneWow works where you need it. Powered by CelcomDigi, your card is ready for the world.

Questions

When does ToneWow launch?

We're coming soon. Sign up for our newsletter to get the exact date straight to your inbox when it's ready.

How does the rewards system work?

Every time you spend, you earn cash back. It's that simple. The more you use your ToneWow card, the more you get back.

What's the minimum load amount?

You can load as little or as much as you need. There's no minimum, so you're in control of your spending.

Is there a monthly fee?

No hidden fees here. We keep it clean so you know exactly what you're getting with ToneWow.

Can I use it internationally?

ToneWow works where you need it. Powered by CelcomDigi, your card is ready for the world.

Questions

When does ToneWow launch?

We're coming soon. Sign up for our newsletter to get the exact date straight to your inbox when it's ready.

How does the rewards system work?

Every time you spend, you earn cash back. It's that simple. The more you use your ToneWow card, the more you get back.

What's the minimum load amount?

You can load as little or as much as you need. There's no minimum, so you're in control of your spending.

Is there a monthly fee?

No hidden fees here. We keep it clean so you know exactly what you're getting with ToneWow.

Can I use it internationally?

ToneWow works where you need it. Powered by CelcomDigi, your card is ready for the world.

Questions

When does ToneWow launch?

We're coming soon. Sign up for our newsletter to get the exact date straight to your inbox when it's ready.

How does the rewards system work?

Every time you spend, you earn cash back. It's that simple. The more you use your ToneWow card, the more you get back.

What's the minimum load amount?

You can load as little or as much as you need. There's no minimum, so you're in control of your spending.

Is there a monthly fee?

No hidden fees here. We keep it clean so you know exactly what you're getting with ToneWow.

Can I use it internationally?

ToneWow works where you need it. Powered by CelcomDigi, your card is ready for the world.

Still Have Questions?

If you ever feel lost, just contact us. We promise our reply time is faster than your ex's.

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Location

TONE WOW HQ

TONE WOW Sdn Bhd (1225327-U) | Tone Excel International Sdn Bhd (861591-U) | Tone Plus Sdn Bhd (821189-A)

B-G-1, Jalan 3/149E, Taman Sri Endah, Bangunan Endah Promenade,

Bandar Baru Sri Petaling, 57000 Sri Petaling, Kuala Lumpur

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Email

support@tonewow.net

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Fax

+603-90553824

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Tel

+601159000969 | +601159009969 (8.00 am – 8.00 pm Daily)

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Whatsapp

+60105129768 (8.00 am – 8.00 pm Daily)

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HQ Operating Hours

Monday - Friday

10AM - 5 PM
Weekends & Public Holidays

Closed